Responsible Gaming

Gaming Should Be Entertainment, Not Income

At LED360, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. Please gamble within your means and never bet more than you can afford to lose.

Remember: the house always has a mathematical edge. Games are designed for entertainment, and outcomes are determined by random chance.

Age Verification

Online gambling in New Zealand is only legal for individuals aged 18 years and older. It is your responsibility to ensure you meet this legal requirement before participating in any gambling activities.

We take age verification seriously and reserve the right to request proof of age at any time. Fraudulent age claims may result in account suspension and forfeiture of funds.

Warning Signs of Problem Gambling

Recognise these warning signs in yourself or others:

• Chasing losses by gambling with more money to recover previous losses
• Gambling with money needed for essentials (rent, food, bills)
• Hiding gambling activity or lying about the amount spent
• Gambling for longer periods than intended
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Neglecting work, study, family, or friends due to gambling
• Borrowing money or going into debt to fund gambling
• Failed attempts to control or reduce gambling
• Using gambling to escape problems or negative emotions
• Experiencing mood swings related to wins and losses

If you recognise any of these signs, help is available.

Self-Help Tools & Controls

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before stopping play
• Reality Checks: Enable regular reminders during play sessions to check your time and spending
• Session Time Limits: Automatically end your session after a set duration
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose

To access these tools, visit your account settings or contact our customer support team.

Support Organisations & Resources

If you or someone you know needs help with problem gambling, these organisations provide free, confidential support:

New Zealand

• Problem Gambling Foundation (NZ): 0800 664 262 | www.pgf.nz
• Gambling Helpline (NZ): 0800 654 655 | Free phone and online counselling
• Samaritans (NZ): 1 800 726 666 | For crisis support

International Resources

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk – National self-exclusion scheme
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

All support services are confidential and staffed by trained counsellors.

If You Need Help

There is no shame in seeking help. Problem gambling is a recognised issue that affects many people, and support is available.

If you or someone you know is struggling with gambling, please reach out to one of the organisations listed above. Most services are free, confidential, and available 24/7.

Contact the Problem Gambling Foundation today: 0800 664 262

Our Commitment

LED360 is committed to supporting responsible gaming in New Zealand. We work with regulatory authorities and support organisations to ensure a safe gaming environment. If you have concerns about your gambling or the gambling of others, we encourage you to take action and seek professional help.

For more information about our responsible gaming policies, please contact our customer support team.